Coaching gap cost estimator

What is poor frontline coaching already costing you?

Most organizations know attrition hurts. Fewer measure what it costs when managers can't support the people who stay. This estimator sizes both — then shows what it takes to close the gap.

Your organization

Frontline headcount 500

10010,000

Avg monthly salary (₱) ₱22,000

₱15K₱80K

Annual attrition rate 38%

5%80%

Cost to backfill per hire (₱)

₱

Recruitment, onboarding, and lost productivity. BPO range: ₱15K–₱80K.

Frontline staff performing below target 35%

5%70%

The share consistently missing their primary KPI — CSAT, SLA, QA score, output rate, or equivalent.

Total annual coaching gap cost

₱0

Across attrition and performance — what your current coaching gap costs each year.

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Attrition cost

₱0

▾

How we calculated this

Frontline headcount —

× Annual attrition rate —

= People replaced per year —

× Cost to backfill per hire —

= Annual attrition cost —

Why coaching reduces attrition: Research on frontline attrition in BPO and KPO environments consistently identifies manager quality as the primary controllable driver of voluntary turnover. When managers default to telling over coaching, employees report lower autonomy, slower growth, and less confidence — the three predictors of early exit. CPR+ installs the specific conversation behaviors that change this pattern.

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Performance gap cost

₱0

▾

How we calculated this

Frontline headcount —

× % performing below target —

= Underperforming staff —

× Avg annual salary per person —

× Output gap (33% of salary) 0.33

= Annual performance gap cost —

What "output gap" means: A frontline employee consistently performing below target delivers an estimated 67% of expected output — you are paying full salary for 33% of work that isn't being received. This figure is conservative. The 33% multiplier is derived from workforce productivity research across service industry roles; actual gaps in high-KPI environments (FCR, AHT, SLA compliance) can be significantly larger. The gap persists not because staff can't perform — but because their managers lack the coaching conversation discipline to close it.

Gap vs. investment — at a glance

Annual coaching gap cost ₱0

CPR+ Full Program (Standard) — starting from ₱550,000

CPR+ Full System — starting from ₱800,000

The investment that closes the gap

CPR+ is a 3-month behavioral installation program — not a workshop. All pricing is VAT-exclusive. 30 seats maximum per cohort.

Full Program

Standard

4 sessions + 2 practice labs · 2 Habit Builder cycles · 3 months · behavioral adoption data delivered at close

₱550,000

virtual · up to 30 seats

—× return

gap cost vs. program investment

On-site kick-off add: +₱60,000 · Kick-off + wrap-up: +₱120,000

Full System

Extended reinforcement

All of Standard plus extended reinforcement cycles and deeper behavioral data across the full engagement arc

₱800,000

virtual · up to 30 seats

—× return

gap cost vs. program investment

On-site kick-off add: +₱60,000 · Kick-off + wrap-up: +₱120,000

A note on these figures

All numbers are directional estimates meant to size the opportunity — not audit-grade projections. Attrition cost uses headcount × attrition rate × your backfill input; the backfill figure should include recruitment, onboarding time, and early-tenure productivity loss — not just fees. Performance gap cost applies a 33% output gap multiplier to the salaries of staff performing below target, derived from service-industry workforce productivity research. Chronically underperforming employees in KPI-driven environments typically deliver 60–70% of expected output; we use the conservative end. The CPR+ program investment shown here is a starting-from figure for a single cohort of up to 30 seats, virtual delivery. Multi-cohort and on-site configurations are scoped separately. Every estimate here is replaced by measured behavioral adoption data specific to your organization at program close.

See this built on your real numbers.

Every figure here is replaced with measured outcomes once the program runs. The first step is a short conversation.

Book a Leadership Impact Call

What is poor frontline coaching already costing you?

The investment that closes the gap

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